View our FAQS to learn more about the debt collections process and common concerns. Frequently Asked Questions. At Convergent Outsourcing we not only uphold the standards addressed in the FDCPA, we seek to exceed them by providing exceptional customer service and support. To contact a representative with questions about your debt or to make a payment. Please give us a call at We also offer a simple online contact form where you can ask a question, make a complaint or request to be added to our Do Not Call List.
If you have questions or need to make a change to your account. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe. Code Subchapter V. The FDCPA provides debtors with a means for challenging payoff demands, and for determining the validity and accuracy of asserted debts.
Perhaps more importantly, however, the FDCPA establishes ethical guidelines for the collection of consumer debts. The FDCPA also provides, for example, that debt collectors may not harass or annoy debtors, may not threaten debtors with arrest, and may not threaten legal action unless litigation actually is being contemplated. The FDCPA even gives debtors the right to demand that the third-party debt collector terminate all further communications, but the demand must be in writing.
Debt Management Resources. It also sets limits on who else the debt collector is allowed to contact. If a debt collector violates the FDCPA, the debtor can sue them in state or federal court for damages and legal fees within one year of the violation.
Important The FDCPA makes it illegal for debt collectors to use abusive, unfair, or deceptive practices when they attempt to collect debts. Article Sources. Investopedia requires writers to use primary sources to support their work.
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This compensation may impact how and where listings appear. Investopedia does not include all offers available in the marketplace. Related Terms Debt Assignment Definition Debt assignment is a transfer of debt, and all the associated rights and obligations, from a creditor to a third party—often to a debt collector.
Mini-Miranda Rights Mini-Miranda rights are a set of statements a debt collector must use when contacting an individual to collect a debt. What Is a Debtor? A debtor is a company or individual who owes money to a lender and is also often referred to as a borrower. Read about laws that protect debtors. What Is a Bona Fide Error? A bona fide error is an unintentional mistake or oversight that may be corrected promptly to avoid any exposure to legal action. Adjustment Bureau An adjustment bureau is an organization that focuses on helping businesses collect outstanding debts from delinquent debtors.
What Is a Cease and Desist? A cease and desist is either a legal order or a non-binding letter demanding that the recipient stop illegal or allegedly illegal activity. Partner Links. Related Articles. Investopedia is part of the Dotdash publishing family.
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